About Us

Formed in 1991 by its Director Tim Freeman, former Head of the Foundations Section of the Building Research Establishment, the company has 22 years' experience of providing independent advice to home-owners, insurance companies, loss adjusters, local authorities, solicitors, the NHBC and the Insurance Ombudsman.

Our philosophy of dealing with subsidence claims is based very much on the advice and technical information produced by the Building Research Establishment (BRE). This includes the use of precise level monitoring as being the only technique that can be used to quantify the extent and scale of the foundation movements to a subsidence-damaged property. Despite the obvious advantages, measurements of this kind are made in less than 1 in 20 subsidence claims. Geo-Serv offer an unrivalled level monitoring service nationally at competitive prices.

Over the years we have built up a unique database and understanding of the factors that cause subsidence movement in domestic properties. In the vast majority of cases the movements are relatively minor and the cause readily eliminated. By identifying these claims at an early stage, resources can be targeted on the more serious cases. There are obvious benefits of this approach for both the home-owner and the insurer. For the home-owner, the claim can be dealt with fairly, quickly, with minimum inconvenience or risk of blight. While, for the insurer, there are cost benefits of reducing protracted investigations and eliminating unnecessary remedial measures, such as underpinning.

Because we felt there were shortcomings in the mainstream approach to subsidence claims, we have set up a specialist consultancy company - Best Answer Subsidence Engineering (BASE).

For our insurer clients, BASE can provide a range of services to improve the efficiency of their current subsidence claim handling arrangements.

For the home owners, we offer pragmatic advice on all aspects of subsidence claims, including dispute resolution and expert witness services. And, because we are not under contract to any insurer, the advice we offer is truly impartial. When dealing with contentious claims we insist that any technical reports are released simultaneously to both the home owner and the insurer.

Further details of our approach to subsidence claims management have been published in Has your House Got Cracks? which is available from the Thomas Telford bookshop. This book was written to provide practical guidance to home-owners whose properties have been affected by subsidence and was described by the Insurance Ombudsman as "essential reading for anyone who is making a claim for damage or who is thinking about making a claim"

Our customers include the following:

Insurers & Local Authorities
Ageas Insurance
American Express
Aviva Insurance
AXA Insurance
British Gas
CGU Insurance
Co-operative Insurance Society
Direct Line Insurance plc
Hampshire County Council
Lark Insurance Group
Legal & General Insurance
London Borough of Havering
Natwest Insurance
NHBC Engineering Services
Norwich Union
Privilege Insurance
Royal Bank of Scotland
Tesco Insurance
Virgin Insurance

Solicitors & others
Building Research Establishment
Cogent Solicitors
DAC Beachcroft LLP
Davies Lavery Solicitors
Eversheds LLP
Financial Ombudsman Service
Freeth Cartwright LLP
Gaston Whybrew Solicitors
Hill Dickenson LLP
Insurance Ombudsman Bureau
Kennedy's Law LLP
Pinsent Masons LLP
Plexus Law
Shoosmiths LLP
United Synagogue
Wansborough Solicitors
Weightmans Solicitors

Atristor (London) Ltd
Clarke Bond Services Ltd
CP Bennett UK LTD
Morcon Foundation Ltd
R M Brown Foundation Investigation Ltd
Richard J Clarke
Loss adjusters
Bowmans LA
Capita Insurance Services
Crawford & Co
Cunningham Lindsey United Kingdom
Davies Chartered Loss Adjusters
GAB Robbins
Graham High Group
InFront Solutions
Maule & Co
McLarens Chartered Loss Adjusters
Merlin Claims Ltd
Miller Fisher
Robins Response

Engineers & Surveyors
Andrew Firebrace Partnership
Arthur Ferryman Associates
ASH Chartered Building Surveyors
Barrett Firrell Partnership
C J Cowie Associates
Clive Hudson Associates Ltd
David A Berle
Derek M Ablewhite
Evans Plante Partnership
Galbraith Hunt Pennington
Hearn & Dollar
J C Francis & Partners Ltd
John Holllingsworth Associates
John Luetchford & Associates
John Pryke & Partners
John Saville Associates
Knapp Hicks & Ptnrs Ltd
Leach & Co
Martin Russel Jones
Michael Barclay Partnership
Michael Dudfield Associates Ltd
Patterson Reeves & Partners Ltd
R McNeill Associates
Reg Larman
Richard Garry Associates
Richard Stammers Associates
Robert Wallbank Associates
Roy Barker Associates Ltd
Russell Graham
Sloma Partnership
Steve Hunt Partnership
Stewart Morris Partnership
Subsyst Ltd
The Peter M Olley Partnership
The Riley Larkin Partnership
The Shearwater Consultancy Ltd
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